SHIPPING IN AUSTRALIA

All orders are sent via courier which may take 3-5 business days for metro areas and up to 10 business days for regional locations. If you’re not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and you can contact the courier direct to organise the re-delivery of your parcel.

PLEASE NOTE:  We will not in any circumstance deliver goods to a post office box.

General Delivery

Our couriers will attempt to deliver to the address nominated by you. Delivery is deemed to be effected when:

a) we receive a signed receipt or delivery docket, and/or

b) if that address is unattended, delivery is deemed to have occurred and we may leave the goods unattended in a safe place at that address, and/or

c) if the address of delivery is unattended and we elect to re-deliver goods to you, the receiver or a third party/address, we will charge you for the costs of the re-delivery including any storage costs we may incur. You guarantee to pay any additional charges within seven (7) days of notification;

d) a depot or regional agent does not service a regional location and the receiver must pickup from the local depot

Regional Deliveries

A ‘door to door’ service is not possible in some locations throughout Australia. (e.g. farms, addresses outside of regional towns, etc.)

Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off and picked up from a local depot by the customer.

We make every effort to recycle packaging materials where possible. In order to minimise packaging, we may pack some of your items together. For example, if you order 4 different items, they may be packaged together in one cellophane bag or box. This also helps prevent the items from getting squashed in transit.

INTERNATIONAL SHIPPING

We use Australia Post to send parcels to the rest of the world.  Our shopping cart is not setup to reflect international shipping costs at this stage. You can choose either regular or express international post by letting us know in the comment box at the cart checkout.  Once we receive your order we will email you the actual shipping costs for international parcels which will be calculated by taking into account the weight or cubic weight of your parcel and your destination so as to offer you the fairest price for your order. You may cancel your order if the shipping costs are too high – just reply to the email we send you.

Delivery of items are subject to availability. The Gilded Pear cannot accept responsibility or liability for any product it is not able to supply and a full refund or exchange option is given if items cannot be supplied. We will notify you of any unexpected delays for items that are not in stock.

RETURNS

If an item is faulty please let us know and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase. If you’re not happy with your purchase you may return the item at your own cost within 3 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at info@thegildedpear.com.au and we will give you instructions on how to return the item. Unfortunately, no exchanges or returns are offered for sale items or back-ordered items.

We reserve the right to refuse any returned items that have been damaged after they are received by you, or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

The Service is available at no additional cost to PayPal account holders who have registered for it. For more information please refer to the PayPal Returns page.

DAMAGED GOODS

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.  We ask that you take a quick picture of the damaged item and email to us at info@thegildedpear.com.au. This way we can make every effort to prevent it happening again.

UNDELIVERABLE ORDERS

If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.